Legal · CRESCAVIA

Complaints Book

As established in the Consumer Protection and Defense Code (Law 29571), this business has a Complaints Book at your disposal.

Filing a complaint or claim here does not prevent using other dispute resolution channels, nor is it a prerequisite for reporting to INDECOPI.

Having a problem with an order? Write to us through support: it's much faster and almost everything is solved right there. This book is the formal record required by law and is answered within 15 business days.

1. Consumer identification

Full name

Email address

We'll send you a copy of your form and the response here.

Document type

Document number

Phone (optional)

Address (optional)

The consumer is a minor

2. Identification of the contracted good

It's about

Amount claimed (optional)

Description

3. Claim details

Type

Claim
Disagreement with the product or service. Complaint
Discontent with the attention received, not with the service itself.

Tell us what happened

What you request

To confirm you're human: how much is 7 + 8?

I declare that the data is true and authorize its processing to handle this request.

When you send it you'll receive your record with a form number, which you can print or save. It also arrives by email.